Privacy policy

Jotne Mobility AS is the data controller responsible for the processing of personal data as described in this privacy statement. In this privacy statement, we explain what kind of personal data we store and how we process them. This privacy statement applies to: jotnemobility.no

‍Personal data we collect and process
‍We process the following categories of personal data:
1. Basic information: Name, date of birth
2. Contact information: Address, telephone number, email address
3. Customer activity: Reading and action history from the app, websites, or electronic communication we send out, as well as technical information about the devices you use.

The personal data is collected directly from you through the information you provide to us and in connection with your use of our services and products.

How we use personal data
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Analysis, business development, and improvement of services

We continuously work on developing and improving our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We tailor the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sales and marketing of our products and services, such as when you receive an email from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt out of parts of this processing, for example, by choosing not to receive emails from us. In addition, we may also ask for your consent to use your personal data for so-called profiling, where we deduce interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System monitoring, error correction, etc.
We monitor our systems for errors and problems. Part of these processes involves storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.


‍Security, detection of fraud, and criminal activities
We process personal data in our efforts to protect our users and ourselves from fraudulent activity, abuse, and criminal actions. The legal basis for processing personal data for this purpose is our legitimate interest.

Your rights
If you wish to exercise any of your rights, please contact us at mobility@jotne.no

Right to access your own information
You can request a copy of all the information we process about you. Contact us at the email address above to exercise your right to access.

Right to rectification of personal data
You have the right to ask us to correct or supplement information that is inaccurate or misleading.


Right to erasure of personal data
You have the right to have your personal data erased without undue delay. Therefore, you can ask us to delete information about yourself at any time. However, note that information that we are required to retain due to other legal obligations (such as the accounting laws) will not be deleted.


Restriction of processing of personal data
In some situations, you can also ask us to limit the processing of information about you. You can do this by managing consents or reservations in our solutions.

Object to the processing of personal data
If we process information about you based on our tasks or as a result of a balancing of interests, you have the right to object to our processing of information about you. You can do this by managing consents or reservations in our solutions.

Data portability
You have the right to have your personal data provided to you in a structured, commonly used, and machine-readable format. Contact us at the email address above to have your personal data delivered.


You can complain about our processing of personal data
We hope you will speak up if you believe we are not complying with the rules in the Personal Data Act. Please first report through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Data Protection Authority.